Inspection checklist
- Record the window type
- Evaluate support and movement
- Plan compatible parts
Available 24/7 · Residential & Commercial
Window Will Not Stay Open
A window sash that drops unexpectedly should be treated as an operating problem, not held up with an improvised support. The support mechanism and surrounding parts need assessment.
What to evaluate
Use these points to understand the opening or system before choosing parts or approving a larger replacement.
Common reasons to call
- You want the scope explained before approving work
- You need to compare repair and replacement options
- You are preparing photos and property details for an inspection
A clear process from inspection to service
Call or send photos with your ZIP code. We review the visible condition, confirm the service area and schedule an on-site estimate when measurements or equipment identification are required. On site, we verify dimensions, identify compatible parts and explain the work before the customer approves a repair or installation.
Record the window type
A double-hung sash, sliding window and casement use different operating systems. A photo of the full window and any readable manufacturer label is more useful than ordering a part based only on appearance.
Evaluate support and movement
A balance problem may prevent a sash from staying supported. Binding tracks, damaged hardware or frame distortion can create additional resistance. The inspection should distinguish those conditions before a replacement part is chosen.
Plan compatible parts
Sash size, weight and the installed mechanism affect replacement selection. A similar-looking component may not be suitable. Ask whether the proposed repair includes checking movement and support after the part is fitted, and whether any remaining frame condition limits the result.
Frequently asked questions
Does a falling sash mean the entire window is ruined?
Not necessarily. A compatible balance or hardware repair may be possible if the sash and frame are sound.
Should I prop the window open?
Avoid relying on an improvised support. Keep a faulty window in a safe position and arrange an assessment.
Can I order balances by appearance?
Appearance alone is not enough. The installed mechanism, sash characteristics and manufacturer information matter.
Ready to schedule?
Send photos and your ZIP code, or call 770 Doors & Windows directly.